Not too long ago I had the terrible realization that the guitar I’ve been using for about ten years had quite a bit of bridge-lift. I didn’t know this was a thing. I bought it back in high school, and have used it on a regular basis since then.
I took it to a large, well established guitar retailer, who will remain unnamed, where I thought I’d bought it with an extended warranty back in the day. I was sorely mistaken. They told me that if they did do any repairs it would start at about $160, and go up from there based on complications, then proceeded to hold it for a week and a half without doing any work on it, even though I told them I would pay out of pocket if they couldn’t get any info on the manufacturer’s warranty.
So, I picked it up from the retailer, and took it to a local guitar repair shop (shoutout Austin Guitar Repair). Not only did they completely fix the bridge lift, but they also corrected the barreling on the front of the guitar, and did a full maintenance set up (fretboard cleaning, fret polishing, and guitar polishing). They were going to charge $125 for the bridge repair, and ended up doing the setup on top of that for free (they had asked me if I wanted to have the setup work done, and I had told them no, as I wasn’t prepared to pay for it).
The guitar plays and sounds better than it did the day I bought it.
All this to say… support local businesses. And if you’re a local business, or any kind if business, going the extra mile will make customers for life.